LASTMA to Launch Toll-Free Short Code for Real-Time Traffic Reports in Lagos

Getting traffic help in Lagos may soon become much easier as the Lagos State Traffic Management Authority prepares to roll out a dedicated short code for reporting road incidents.

The initiative, announced by General Manager Olalekan Bakare-Oki, is designed to simplify communication between motorists and traffic officials while improving response time across the city.

Instead of relying on long phone numbers, residents will be able to use a toll-free short code to report emergencies, reckless driving, congestion, and other road-related issues in real time.

“The agency is working on ensuring that we get a short code instead of the long digit that is currently running,” Bakare-Oki said.

He disclosed that the system is expected to go live within two to three weeks, once final approval is secured from telecom service providers.

“In the next two to three weeks, our call centre will come up with a short code that will be free. We have completed all necessary arrangements and are only awaiting final approval from the network provider,” he added.

The agency is already installing the required infrastructure to ensure a smooth rollout, with the goal of delivering faster and more efficient service once the platform becomes operational.

According to Bakare-Oki, the system will allow Lagos residents to actively participate in traffic management by reporting incidents as they happen, helping authorities respond more quickly.

He also revealed that LASTMA currently operates a digital call centre staffed by responders who handle inquiries in English, Yoruba, and other local dialects.

The agency works closely with emergency services, including the Lagos State Ambulance Service, the Lagos State Fire and Rescue Service, the police, and the Lagos State Emergency Management Agency to coordinate responses to incidents.

Between January and March, the call centre recorded nearly 300 calls, although operations experienced temporary downtime due to ongoing system upgrades.

Bakare-Oki expressed confidence that the new short code will significantly boost efficiency and public engagement.

“We assure residents that within the next two to three weeks, we will be fully back online with stronger capacity and improved service delivery,” he said.